Jan 9, 05:37 PM

as watching a few ted talks this morning and stumbled across this brilliant talk by Rory Sutherland from Ted 2010 titled “Sweat the small stuff”.

Rory makes a really relevant point. I specially like the idea of a “Chief Detail Officer”. Getting the details right is incredibly hard even in small organizations (from my experience at Step2), and almost impossible in bigger ones (from my experience at Yahoo!).

Rahul Jha




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